Partner Relationship Management

Agora Partner Relationship Management

Agora PRM lets organizations collaborate in real-time with their Dealers, Distributors and Wholesalers. One of our early customer, a fairly large enterprise based in India, had 2000 geographically distributed dealer network and about 30 large wholesalers. Spreadsheet based backorders and inventory position, sell-outs and credit issues would keep 15 people busy. With Agora’s capability to integrate with their ERP and their partner’s ERP system, they could more than recover the cost of development in 6-months.

PRM_solution

It’s a platform designed for flexible integration and automation of business processes. It collects not only the operations data (e.g. sales order) but also fine grained process data – e.g. how long did it take to generate a sales order. It caters to the following needs:

  • Real-time collaboration with dealer, distributor, supplier and transporter
  • Configurable user-interface, business process and business  rules
  • Involve your partners in promotions and new product introduction
  • Access via tablet, smart-phone, desktop, Instant-message, SMS and email
  • KPI Dashboards, Reports and distributed Analytics

PRM Benefits:

  • Its a platform designed for flexible integration and automation of business processes. It collects not only the operations data (e.g. sales order) but also fine grained process data – e.g. how long did it take to generate that sales order.
  • Faster partner on-boarding, transparency in credit score, contract management and incentive payout
  • Inter-enterprise transparency and customized engagement model

PRM Features:

  • Real-time collaboration with dealer, distributor, supplier and transporter
  • Configurable user-interface, business process and business  rules
  • Involve your partners in promotions and new product introduction
  • Access via tablet, smart-phone, desktop, Instant-message, SMS and email

PRM Components:

PRM_markitecture

For Distributors and SMBs

  • Predictive CRM –Manage contacts, task & calendars and case to leads, and quotation management including multi-organization catalog
  • Predictive Order Management – an Order2Cash implementation for small companies. It integrates with ERPs and its business processes are completely configurable to one’s need
  • Dashboard and Reports
  • Analytics engine to handle all back-orders and replenishment
For enterprises (OEM)
  • Replenishment/Order-entry Portal
  • KPI Dashboards, Reports and distributed Analytics
  • Contract Management and Promotions